Laser Technik
Providing Internet services for over 30 years.
Web sites
Well over 1000 completed website projects of all sizes from individuals, micro-businesses, SMEs and charities to HMRC and global banks.
Hosting & email
In 30 years we’ve never fallen below 99.99% service availability. Client’s web sites are fast to respond. We maintain competitive costs.
Support
Expert prompt and inexpensive maintenance and support. No task is too small and every task is as important to us as it is to you.
Costs
The competitive price we quote is the price you pay. We aim for a “no surprises” deal (as long as your requirements remain unchanged).
Whether you’re an existing client or not then, irrespective of the size of the task, give us a call.
Our decades of IT and Internet experience means we can often address issues promptly and more cost effectively than anyone else.
If we can’t help we’ll say so, no pressure sales, just an honest response from a technical expert.
We are happy to work with clients of other providers or those providers themselves – we will not interfere with any existing business relationships but are happy to address the problem at a reasonable fee.
Transition of Business Structure
With effect from September 2026 Laser Technik is changing from being a limited company to sole-trader status.
Do you hate having to call the help-desk? you just know you’re in for a long wait on-hold before speaking to someone only capable of addressing the simplest of problems. If you’re lucky they’ll pass the call to an “expert” who will ask you all the same questions again before fobbing you off with some incomprehensible technical waffle. A costly waste of your time.
How often are you told “We’ll call you back”. By now you’ll know that means “your question is too difficult“: you’ll wait in vain for that call.
How often do you hear “Your call is important to us…? “ only to find it’s no so important they’re going to do anything useful. Your business IS important to you and it IS important to us.
No “press 1 for sales, 2 for accounts, 3 etc…” No time wasted “on hold” or talking to an AI robot often without much sign of intelligence, real or artificial!
Our system is different. Incoming phone calls go straight to voicemail. Leave your phone number, email details and a brief summary of your query and you will get a response *.
Voicemail sends us an SMS text alert and forwards a recording of the call to our email. We will always* get back to you as soon as practicable, usually same-day and often within minutes. Messages outside normal working hours will be picked up and responded to as soon as practicable.
* except marketing calls.
We won’t waste your valuable time on hold or asking endless, pointless questions, you’ll speak to an expert. We can then get on with addressing the problem, you can get on with your other important tasks.
We’ve got a great track record: Our technical leader has been working on internet technologies since 1990, before web-sites existed.
We are who you need…
- If you need a small website in days or weeks rather than months. We can even get a basic one-page web site live same day if necessary.
- If you or you are having difficulties making changes to what was sold as an “easy to update” web site, we can often help, promptly and inexpensively
- If your web designer is slow to make a change, proposes a surprisingly high cost, is difficult or impossible to contact, give us a call.
- If you’ve been told “it can’t be done” we have a long track record of solving even those technical problems nobody else has been able to resolve.
- If you think you’re paying too much. Perhaps you are. We can give an opinion and, if you wish, help migrate your site to a more affordable alternative.
- If you are afraid of moving web-host because of the complexity of the task or the risk of downtime we can usually handle it.
- If you’re fed up with minimum-wage low-skill help desk staff, perhaps off-shore in a low-wage country and with challenging accents or a poor grasp of English.
- If you don’t like waiting for ages in call queueing systems with annoying “music on hold”, interrupted with messages saying “Your call is important to us”.
- If you are unsure of what you are being told by someone else we can provide an authoritative opinion for a small fee. My advice may prevent you paying someone else for something you don’t need either because they don’t really understand or because they are taking advantage of your limited understanding.
- If you want help with any aspect of websites, email, DNS configuration etc
To us support is a priority not an expense to be minimised. When we say “we’ll call you back” we mean it.
Tell us once. We don’t have “first line support” that passes any problen not covered by their script to an expert who asks you all the same questions. Your initial response will be from that expert.
You’ve got a brilliant idea, just need a web site to promote it:
You have a genius idea today, don’t delay, we can get a micro-web site online affordably, often within hours.
You’ve got a web site but there’s a problem…
Contact us, we specialise in fast affordable problem solving. It doesn’t matter who created the site, unlike some others we won’t propose that you “throw it away and start again”. If all you need is a “sticking plaster” or a helping hand with a DIY website drop us an email at loading... .
Need impartial advice?
There is no meaningful “qualification” for website design, anyone with some basic knowledge can call themselves a “web designer”.
As someone wanting web services you are spoilt for choice and there’s no way of telling if your choice is a sound one – until things go wrong. How do you tell who to trust? What reassurance can Laser Technik give? 30 years experience as internet technician at a major global bank since the early 1990s and concurrently for a much of that time as the technical director of one of the very first Web Design companies in UK, Web Technik (which later became Laser Technik).
Small programming tasks
Typically writing or customising program code to handle a specific need, for example a custom calculation or adding features to an embedded Google map or whatever else you’d like to see. There’s no getting away from the fact that bespoke coding can be costly so first we’ll look for “off the shelf” affordable alternatives.
Larger tasks
We specialise in the smaller “quick fix” tasks for clients who need responsive support and urgent attention. We are selective about taking on larger pieces of work. Please give us a call, we can at least discuss and advise.
Need a bit of help with a DIY website?
You can’t have missed the adverts for packaged self-build website services like Wix, Squarespace, Shopify. Maybe you’ve fallen for the hype and the loss-leader initial price but now you’ve hit a problem: it’s harder than you thought; you want a feature that’s not available in the package; there’s a technical issue you can’t fix; the instructions are hard to understand or too complicated.